If your order has not yet been dispatched at the time we receive your email, we may cancel the dispatch of your order and proceed to its full refund.
We do not guarantee to be able to cancel the order since our logistician automates the sending of all our orders.
However if the order is sent, we can't cancel it. You will have to return it. We will exceptionally cover a large part of the return shipping costs via a downloadable slip, with only $15 being retained when refunding your order.
To do so, click on "Request a return slip" below.
In order for us to process your request quickly, do not forget to contact us via the email address with which you placed your order.